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Monitored application performance and virtual machines, providing developers with key insights for continuous improvement. Administered virtualization infrastructure for client environments, supporting 400 Citrix XenDesktop, 300 XenApp, and 100 Azure Virtual Desktop users. Interacted with developers and clients to optimize application deployment and performance in virtualized environments. Evaluated and executed modifications for Citrix and Azure deployments to enhance client systems. Engaged with development staff to troubleshoot and resolve issues with in-house car auction applications. Enhanced response efficacy and root cause analysis by optimizing incident response processes and workflows. Reduced deployment-related issues by 10% through close collaboration with development teams and clients to minimize software outages. Improved remote user experience by deploying and managing Azure Virtual Desktop configurations tailored for custom automotive auction software. Improved system uptime by strengthening virtualization infrastructure reliability.

Lead the implementation of DevOps practices to automate software deployments efficiently. Manage and optimize corporate Azure and Microsoft 365 environments to ensure robust security and high performance. Advise clients on effective cloud utilization by recommending and applying necessary modifications. Oversee compliance and risk mitigation for ISO/SOC2 certifications within Microsoft 365 environments. Reduced downtime by 25% through the successful deployment of a PaaS application and implementation of advanced monitoring configurations. Enhanced deployment efficiency by developing and maintaining Azure DevOps pipelines for seamless delivery into Azure App Service Environments (ASE). Achieved a 25% reduction in incident response times by designing and executing robust monitoring and alerting solutions. Improved system resilience by participating in on-call rotations and conducting post-mortem analyses to drive preventative incident strategies.

Developed engaging technical materials, such as videos, documents, and presentations, to showcase hyper-converged product capabilities. Collaborated with sales, marketing, and product management teams to optimize and enhance product positioning. Conducted client meetings to propose product enhancements tailored to client needs. Increased closed deals by nearly 10% by preparing targeted marketing materials that supported both sales and technical engineering teams. Strengthened customer engagement by delivering technical marketing solutions that clearly communicated product value across diverse audiences. Enhanced sales and training effectiveness by building and maintaining a robust demonstration environment for internal and partner solution showcases.

Managed comprehensive oversight of the organization's IT infrastructure for optimal performance and reliability through routine administration and strategic enhancements. Evaluated and implemented leading-edge technologies in collaboration with the SVP of Technology to ensure alignment with business needs and strategic objectives. Administered industry-standard technologies including VMware, Windows Hyper-V, Citrix XenDesktop, Windows Server, EMC SAN, SolarWinds NPM, Cisco ASA, and Cisco switches. Deployed Meraki devices as part of marketing initiatives to enhance consumer engagement by delivering promotions directly to shoppers' phones. Boosted quarterly sales by 5% by spearheading the implementation of Meraki cloud solutions focused on enhancing the retail visitor experience. Optimized system reliability and ensured business continuity by successfully maintaining high-performance infrastructure. Drove technology adoption aligned with business goals by coordinating strategic consultations that led to effective implementations.

Established and managed systems engineering team across multiple sites. Offered direction in implementation and supervision of technological systems within organization. Collaborated with IT management to develop roadmaps for future technology initiatives and evaluated emerging technologies for integration. Monitored team performance metrics, recruiting and onboarding new talent as needed.  Managed Citrix Virtual Desktop Infrastructure to support 800 XenDesktop call center users nationwide. Increased sales by nearly 10% by implementing a Citrix virtual desktop solution that enabled secure, scalable access for selling insurance in the open market. Maintained and supported comprehensive infrastructure including VMware, Windows Server, HP EVA, HP 3PAR, and Cisco Nexus.

Managed VMware environments to ensure optimal performance and reliability. Installed and supported Cisco network infrastructure, including routers, switches, and ASA firewalls, to maintain secure connectivity. Engaged with the IT Director to optimize existing technology installations for improved operational efficiency. Implemented and maintained Windows-based infrastructure, including Active Directory, Group Policy, and SQL Server, to support organizational standards. Deployed LogRhythm SIEM for Federal compliance in student loan collection processes. Improved system interoperability and response times by leading the successful update and migration of legacy systems. Enhanced data analysis and tracking by integrating advanced reporting tools for more comprehensive insights.